FAQS
Why groom your dog ?
Regular grooming plays an important role in maintaining your pet’s health and comfort. It not only removes dirt and dead hair but encourages the production of natural oils which help to keep the coat healthy. Grooming allows us to check for parasites, lumps and injuries.
Do you provide flea treatments?
Unfortunately, we are not able to treat dogs with flea infestations. Fleas live mainly in the surrounding environment and only visit your dog in order to feed. Treating your dog alone will not cure the problem, you will also need to treat your whole home.
We highly recommend regular flea treatment of your own pet in order to prevent the problem.
Do you express anal glands as part of the grooming process?
Upon recent advice issued to groomers via the Royal College of Veterinary Surgeons, we do not express anal glands unless your vet has advised us to do so. Whilst in the past, glands were routinely expressed during every grooming appointment, unnecessary squeezing of glands can cause trauma and initiate a problem that previously did not exist. We therefore recommend you discuss the matter with your vet first, should you have any concerns.
Do you pluck ears ?
As above, we choose to follow the advice given by the Royal College of Veterinary Surgeons and all other professional organisations involved with dog grooming and therefore we do not routinely pluck ears.
Plucking the hair inside the ear canal can cause discomfort to your dog and exasperate existing ear problems. We will clean the area surrounding the ear canal with a specially formulated cleanser and advise you to seek veterinary attention should we notice any ear problems.
Why didn’t you clip my dog’s nails short ?
All dogs nails contain a blood vessel known as the ‘quick’. Cutting through this blood vessel causes extensive bleeding and considerable pain. Especially in black nails, the quick is not always visible and we will only cut the nail to a length we feel safe to do so. Each time a nail is cut, the quick recedes slightly enabling the nail to be trimmed again within a couple of weeks. Regular nail trimming is recommended in order to keep them to a short length however many dogs will naturally wear their own nails through regular walking (especially on concrete) and in these cases, the nails will not need to be trimmed.
Do you offer a dematting service ?
No we do not. Dematting is an incredibly painful process for your dog and whilst we understand that you would like your pet to look beautiful and may not want the hair to be cut short, we will not, under any circumstance, perform such cruel procedures in order to achieve this. Current advice to groomers is that any dematting and detangling that takes longer than 15 minutes to perform is a breach of the Animal Welfare Act
How to find us
- By Car
At the Rotherhithe tunnel roundabout take the exit before the tunnel entrance (Brunel Road). From here take the first left (Rupack Street) and immediately first left again. You will see Mucky Pups on your right hand side. Free, unlimited parking is available on our road and also on the surrounding streets
- By Underground
Rotherhithe station: London Overground (5mins walk). Come out of the station, walk to the right, look for Mucky Pups on your right hand side, just before the roundabout. Bermondsey station: Jubilee line (7 mins walk), Come out of the station, turn right, when you reach the tunnel roundabout, take the road to your left (Brunel Road) and look for Mucky Pups on your left hand side. - By Bus
Both the C10 and 381 (N381) bus services stop immediately opposite Mucky Pups at the Rotherhithe Tunnel bus stop.
Opening Hours
Mucky Pups is open Tuesdays through to Saturdays from 9.00am until 5.00pm. We are closed on Sundays and Mondays.
Dog grooming appointments:
Available Tuesdays to Saturdays
First appointment is 9.00am, last appointment 3.00pm for full grooming and 4.00pm for bathing and drying service only.
No appointment is necessary for our nail clipping service, just pop in anytime during our shop opening hours (9am til 5pm) and we will clip your dog’s nails while you wait.